SHIPPING AND DELIVERY

Where does 4momscanada.com ship?
4moms ships to physical addresses in Canada. We do not ship outside of Canada.
Do orders qualify for free shipping?
4moms offers free Canada Post or Ground shipping to addresses in Canada on orders totaling more than $49. A $7.50 flat-rate shipping fee applies to orders totaling less than $49.
Can orders be shipped outside of Canada?
No. 4moms has distributors in different regions of the world. Please visit the www.global.4moms.com to see where our products are distributed.
Where do 4moms packages ship from?
4moms orders are shipped from Surrey, BC.
How soon will my order arrive?
Most in-stock items are shipped within one business day. Backordered or out-of-stock items will take longer. Items ordered together may not arrive in the same shipment. There may be processing delays during sale events and peak shopping days.
How can I track my order?
When your order ships, you will receive an email containing your tracking number. It may take up to 24 hours for tracking information to be updated. If you do not receive this email or have questions about your order tracking, please have your webstore PO order number and contact ALCA Distribution Customer Care using our Contact Form or by calling 1.866.627.9690
Who is responsible for lost or stolen items?
All packages are shipped with a signature required. ALCA Distribution is not responsible for lost or stolen items if the carrier can confirm signature for delivery at the address you entered when placing your order.
Who is responsible if an incorrect / incomplete address is provided at checkout?
If an incorrect/incomplete address is provided at checkout, ALCA Distribution does not take responsibility for any additional shipping costs associated with re-routing an order, or return to sender.

RETURNS

What is 4moms return policy?
Within 30 days of receipt of your item(s), if you are dissatisfied with your purchase, you may return any unused or unassembled item(s) for a full refund of the merchandise value and tax. Original shipping charges will not be refunded and return shipping costs are the responsibility of the customer, except in the case of an incorrect order or damage.
How do I return merchandise purchased from 4momscanada.com?
Please contact our Customer Care team using our Contact Form or by calling 1.866.627.9690, weekdays, to obtain a Return Authorization (RA) number and return instructions.
Are there any products that are non-returnable?
Yes. Soft goods that have been opened are not returnable. For example, mamaRoo seat fabrics, if opened, are not returnable.
How do I return a gift I received from 4momscanada.com?
Please contact our Customer Care team using our Contact Form or by calling 1.866.627.9690 Monday through Friday, 7:30 am – 8:30 am PST for further information.
How long will it take to process my refund?
Refunds will be issued within 3-5 business days, after we receive and inspect your returned merchandise. Depending upon your credit card company, it may take additional time for the refund to post to your account.

ORDERS

What forms of payment are accepted?
Visa, MasterCard, and PayPal.
In what currency are 4momscanada.com prices displayed?
All merchandise prices are displayed in CAD – Canadian Dollars.
Do you charge sales tax?
4momsCanada collects sales tax where required, by law, and determined.
When will my credit card be charged?
Your credit card will be charged at the time you place your order.
Can I place an order by telephone?
Orders must be placed directly on 4momsCanada.com
Can I purchase a 4momsCanada gift card?
We do not currently offer gift cards.
Do you price match?
4momsCanada does not price match.
Can I apply a promotional code to my previous order?
Promotional codes cannot be applied to previously placed orders.
Can I use more than one coupon / promotional code on my order?
Only one promotion code can be applied to an order.
Can I cancel my order?
No. Orders cannot be cancelled or modified once they have been placed.
Can I use coupon codes from 4moms.com (US)?
No. Coupon codes obtained from the welcome email signup from 4moms.com (US) cannot be used on the Canadian site.

OTHER QUESTIONS

What is 4moms privacy policy?
You can view our Privacy Policy here.
What is 4moms product warranty?
Warranty information for each of our products can be found in the Support Center section of our website.
How can I contact 4momsCanada?
You can reach our Customer Care team by calling 866-627-9690, weekdays 8:30 a.m. – 5:00 p.m. Pacific Time or by submitting a Contact Form.